How Do I Sign Up?

To sign up you can call or text us or visit our website, midtownlaundryFL.com.

How much does your service cost?

Weekly customers are charged $1.25 per pound. "By request" customers are charged $1.55 per pound.

How will I be billed?

Customers are billed after their pickup, which must be satisfied before delivery.

Which credit cards do you accept?

We accept all major credit cards.

Is there a delivery charge?

Nope!

Is there a minimum charge?

There is a minimum charge of $20 per pickup

I missed my pick up day. Is there a missed pickup fee?

We will remind you of you pickup day. If you miss your pickup, we reserve the  right to bill you $5.00

What Detergents/softener do you use?

We use Oxi Clean Detergent and Blooming Lavender dryer sheets

Is there any contract or long-term commitment?

Nope!

What if I am not home when you pick up and deliver?

No worries, just leave you laundry somewhere we can access it and let us know.

When will my laundry be picked up and returned?

Pickups are on Mondays between 8am - 12pm and returned on Wednesdays between 8am - 12pm

When is the latest I could schedule a pick up?

The latest you can schedule is online on Sundays before 7pm

Is there any way that you could remind me to leave my laundry out for pickup?

Sure! We will send you text and email reminders on the afternoon before your pickup

I forgot to leave my laundry out on pick up day. What should I do?

No worries, just give us a call so we can notify our driver

Could you pick up and deliver to my place of work?

Sure! just let us know how you would like us to get your laundry.

It's raining outside and I'm afraid my clean laundry will get wet. What should I do?

We will provide protective packaging to ensure your clean laundry doesn't get wet.

 

If there's severe weather and the roads are unsafe will my laundry be returned on time?

If conditions are unsafe for our driver, we will notify you and return you laundry ASAP.

What is the turnaround-time?

You clothes will be picked up on Monday and returned on Wednesday or Picked up on Wednesday and returned on Friday! 

Where is laundry left for pickup/drop-off?

We can pickup and drop off from your porch at your home or we can simply receive it from you personally.

What happens if I have special instructions?

Just let us know! 

I want my laundry washed, dried, and folded a specific way, is that possible?

Absolutely! Just let us know you wash, dry, and fold preferences.

Does Midtown Laundry wash, dry, and fold bedding?

Yes! 

Do you treat stains?

Absolutely! We can treat any stain. 

What happens if you lose/damage some garments?

We are careful in handling you clothes. However, if we were to lose or damage any articles of your clothing   please notify customer service within 48 hours of the laundry being returned to you. Unfortunately we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.

© 2019 Midtown Laundry LLC

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Phone: 386-222-3121

Email: info@midtownlaundryFL.com